Returns and Refunds
Return and Refund Policy
At Gli Amici di Pippo we want both you and your pet to be happy at all times. If for any reason you are not satisfied with your purchase, we are here to help.
Right of Withdrawal
You have the right to return products within 14 days from the date of receipt of the order, without having to provide any reason, in accordance with the Italian Consumer Code (Legislative Decree 206/2005).
How to Make a Return
- Contact us within 14 days of receipt at the email address indicated on the Contact page
- State the order number and the reason for the return
- We will provide you with instructions for returning the product
- The product must be returned intact, in its original packaging and unused
Refunds
Once the returned product has been received and verified, we will proceed with the refund within 14 days using the same payment method used for the purchase.
Products Excluded from Returns
For hygiene reasons, returns of opened or partially used food products are not accepted.
Defective or Damaged Products
If you have received a defective or damaged product, contact us immediately with photos of the issue. We will arrange for a replacement or a full refund at no additional cost to you.
For any questions, please contact us via the Contact page.